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Member policies and standards

Effective date: January 20, 2021

Member policies and standards

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. This Policy applies to reservations for both accommodations and Experiences.


When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy. Guests that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration. Hosts that are impacted by an event covered by this Policy can cancel without adverse consequences, but, depending on the circumstances, their calendars may be blocked for the dates of the cancelled reservation.

What events are covered

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking.This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking.


This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking.This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking.

What is not covered

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking.This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking.


This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking.This Extenuating Circumstances Policy explains how


This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking.This Extenuating Circumstances Policy explains how


This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking.This Extenuating Circumstances Policy explains how

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